Return & Refund Policy

💧 Liquid Dreams Design | Return & Refund Policy

• All Custom Sales are Final: Once a custom order is printed, it cannot be returned, exchanged, or refunded for change of mind, sizing errors, or layout choices.
• Order Cancellations: You may cancel an order for a full refund only if production or printing has not yet started on your file. Once our printers begin production, cancellations are no longer possible.

• Production Errors: The wrong product size, material, or item was shipped to you.
• Damaged Items: Your order arrived physically torn, bent, cracked, or damaged due to shipping transit.
• Manufacturing Defects: Severe ink streaking, unreadable text, or structural defects in hardware (such as broken retractable banner stands or misaligned grommets).

• Orientation Issues: Art files submitted sideways or inverted. It is the customer's responsibility to upload files in the proper print orientation (Portrait or Landscape).
• Low-Resolution Files: Blurry or pixelated prints resulting from files submitted under our recommended 150 DPI threshold.
• Typographical Errors: Typos, spelling mistakes, or layout errors present in the customer-submitted design file.
• Color Shifts: Slight color variations that occur naturally when converting files from RGB screen color spaces to physical CMYK print spaces.
• Shipping Delays: Delivery delays caused by carriers, peak seasons, or external factors beyond our control (such as weather, holidays, or customs).

1. Email Us: Send an email to mike@liquiddreamsdesign.com or cheryl@liquiddreamsdesign.com.
2. Include Your Order Details: State your Order Number and full name in the subject line.
3. Provide Proof: Attach clear, bright digital photos showing the exact issue or transit damage.